Investigation of Intercultural Skills in global work place in the Arab World countries

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Even within the U.S., those living in New York might be used to doing business differently from those who live in Florida or anywhere in the south. Proper education about specific cultures is important, due to geographical differences wherever you live. There are important social cues that need to be observed and adapted to, depending on where you are. We’ve come up with a few tips to help you get started.
If you’ve ever conducted business with multiple cultures, the first thing you may have noticed is that each culture views personal space differently. Some cultures from the Middle East, for example, feel comfortable with closer physical proximity, while others, like Americans, value personal space and feel uncomfortable if someone gets too close.
The problem of our study lies in the fact that today not having communication skills and being able to apply them to real-life situations, it is impossible to build communication with other people, in this regard is difficult to get an education, a job, it is difficult to exist in society. In science, there is no single definition of communicative abilities, there is no clearly defined procedures for working with data capabilities.
The aim of our work is a theoretical study of cross-cultural communication in the Arab world and the definition of the necessary skills for foreigners in order to build effective communications.




1.1. Global world characteristics 6

1.1.1. The essence of cross-cultural communications 6

1.1.2. Characteristics of cross-cultural communication involving four variables 9

1.2. Problems of cross-cultural communications in the global world 18

1.2.1. The role of ethnocentrism in modern cross-cultural communications 18

1.2.2. Factors affecting cross-cultural business communication 20

1.3 Cross-cultural communications peculiarities in the Arab World 26

1.3.1. National characteristics of the population in the Arab World 26

1.3.2. The influences of Arab culture in business sphere 27

Second chapter 35

2. Analysis of theoretical approaches to cross-cultural communications 35

2.1. Comparative analysis of cross-cultural communications theories 35

2.1.1. The theory of adaptation by Young Yun Kim 35

2.1.2. Investigations of William B. Gudykunst 38

2.1.3. Other approaches to the analysis of cross-cultural communications 40

2.2. Cross-cultural management 44

2.2.1. The essence of cross-cultural management 44

2.2.2. Methodology of cross-cultural management 46

2.2.3. Cross-cultural social intelligence 48

2.3. Effective cross-cultural communications 49

2.3.1. Performance criteria of cross-cultural communications 49

2.3.2. Ethical grounds of cross-cultural communications 51

2.3.3. The theory of «cultural dictionary» in Arab World 54

Third chapter 57

3. Investigation of cross-cultural skills for multinational communications in Arab world 57

3.1. Development of survey for investigation 57

3.2. Methodic of investigation and target group identification 59

3.3. Results of investigation of cross-cultural skills 63

for multinational communications in Arab world and recommendations 63

Conclusions 70

Bibliography 72

Список литературы


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